Customer Service Phone Residential customers: 281-685-7827 Commercial customers: 281-685-7827 (Monday to Friday 7:30 a.m. - 8:00 p.m. CT Saturdays 7:30 a.m. - 4:00 p.m. CT) Fax (Toll-free): 1-866-246-5070 Mail Spike Energy PO Box 122000 Houston, TX 77089 Via Web Click here to access form Power Outages & Emergencies Reporting Outages: Your REP is responsible for providing you with the telephone number you may use to report outages or other emergencies. For your reference, this contact information is provided here:

CenterPoint Energy, Inc (Houston Area): Phone (Local): 713-207-2222 Toll-free: 1-800-332-7143  (24 hours/7 Days a Week)	TXU Electric Delivery (DFW Area & North Texas): Phone (Toll-free): 1-888-313-4747  (24 Hours/7 Days a Week) Service orders: 1-888-313-6862
Texas New Mexico Power Co.: Phone (Toll-free): 1-888-866-7456 Service orders: same (24 hours a day, 7 days a week)	American Electric Power Co.: Texas Central/Texas North: Phone (Toll-free): 1-866-223-8508 Service orders: 1-877-373-4858 (24 hours a day, 7 days a week)
Public Utility Commission of Texas Customer Protection Division Mail: P.O. Box 13326 Austin, Texas 78711-3326 Phone: 512-936-7120 Toll-free: 1-888-782-8477 Fax: 512-936-7003 E-mail: customer@puc.state.tx.us Website: www.puc.state.tx.us